• Karolena Serratos

Dealer Only Baloney


Many consumers feel trapped or scared to cut ties with their dealership believing if they have their vehicle’s serviced else where, it would void their manufacture’s warranty. However, thanks to legislation that is nearly 40 years old, those days are long gone for consumers.

Wait, so I don’t have to go to the dealer for my new car?

Nope. Contrary to common public belief you do not have to go to dealership to keep your warranty valid. In fact you do not have to go to any automotive car facility if you chose to perform your own services. All you have to do is keep accurate records of the receipts.

Many of us have heard of someone who has been denied by a dealer for warranty work because they have aftermarket parts installed. The dealer claiming since it has aftermarket parts installed, they cannot perform the warranty service, without even investigating what truly caused the malfunction. This is downright illegal.

In order for the service center to deny warranty because of the presence of an aftermarket part—they must prove it was in fact the fault of the said part. If they are able to prove it was in fact the fault of the aftermarket part they do have the right to void the warranty.

Magnuson-Moss Warranty Act, 1975

There are many parts to this Act (as it related to many other things besides automobiles such as, appliances, written warranties, types of warranties, etc) and if you are interested on reading it in its entirety you can visit the Federal Trade Commission website. The portion I would like to stress and point out would be in regards to the ‘tie-in sales provisions’. Tie-in sales provisions is the practice of forcing consumers to purchase specific parts or receive services from specific people and or companies in order to receive and be eligible for warranty coverage. Thanks to eliminating this practice, vehicle owners are now free to choose well qualified dealership alternatives where they would like to have their vehicle serviced without being in fear of voiding their vehicle warranty.

Notes

If you feel your vehicle’s warranty work has been unlawfully turned down ask the service center to put in writing why they are refusing your claim and follow the steps located inside your vehicle’s owner’s manual. If that proves unsuccessful you can contact the Federal Trade Commission (FTC) or the Environmental Protection Agency (EPA) if your claim is related to emissions.


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