• Karolena Serratos

A Technician's Advice to Consumers

Continuing my talk with my past client now auto tech, I asked him what advice would he give to consumers...


#1 Do your oil change!

Although at my shop we rarely see someone go over his or her oil change more than 1,000 to 2,000 miles. (Unless they’re taking their sticker off because they don’t want my dad to see! Ha!) He sees people wait 4,000 to even 10,000 miles after the sticker says to return. Yikes…


#2 Do your maintenance!

Many repairs come from neglect, from something that could have been easily avoided with proper maintenance. He shares that as an auto professional, this can be very frustrating.


#3 Understand your repair and maintenance.

After making a repair, a customer may be confused with what was actually addressed. They may come back and say, “My air conditioning is still blowing hot even after you changed my power steering rack.” Those are two different, unrelated systems. One controls vehicle steering ability while the other makes the interior comfortable. There would be no connection when performing the repair. Ask questions, know what you are paying for and what to expect.


#4 Read your owner’s manual and the options of your vehicle.

After performing some headlamp manufacturer warranty work a client came back saying her vehicle’s braking assist wasn’t working and she almost got into an accident. – The Gladiator does not come with a braking assist system. For your safety and the safety of others it is important to thoroughly understand features of your automobile.



Read Your Owner's Manual!